Asking positive questions

Edited excerpt from What’s the recipe for effective communication? by Emma Chilvers:

Start a meeting by asking people positive questions. This encourages people to share, contribute and focus.

The questions could be simple such as: What has gone well for you the last week? Can you name someone who has helped you achieve things? What are you looking forward to most this week?

Too often, when we review projects and performance we discuss how we could improve things next time, without pausing for a moment to say what went well and well done.

Starting off on a positive note primes the brain to adopt a more open attitude towards the forthcoming discussion – and it gets all of the voices in the room ready to contribute at the same time.

What’s more, recognising and celebrating good work makes people feed valued, that they matter; it boosts their energy levels, reconnects them to their purpose in the company and can increase their well-being and productivity.

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