Edited excerpt from Anger, by Thich Nhat Hanh:
Compassionate listening is not listening with the purpose of analyzing or even uncovering what has happened in the past. You listen first of all in order to give the other person relief, a chance to speak out, to feel that someone finally understands him or her. During this time you have in mind only one idea, one desire: to listen in order to give the other person the chance to speak out and suffer less. This is your only purpose. Other things like analyzing, understanding the past, can be a by-product of this work. But first of all listen with compassion.