I’d like to teach you how to talk and how to listen. A lot of advice on this, like “look, nod and smile to show that you’re paying attention”, “repeat back what you just heard or summarize it”, is crap. There is no reason to learn how to show you’re paying attention if you are in fact paying attention. I have 10 basic rules:
1. Don’t multitask. And I don’t just mean set down your cell phone or your tablet. I mean, be present.
2. Don’t pontificate. Enter every conversation assuming that you have something to learn. The famed therapist M. Scott Peck said that true listening requires a setting aside of oneself.
3. Use open-ended questions. Start your questions with who, what, when, where, why or how.
4. Go with the flow. Thoughts will come into your mind and you need to let them go out of your mind.
5. If you don’t know, say that you don’t know.
6. Don’t equate your experience with theirs. It’s not the same. It is never the same. All experiences are individual. And, more importantly, it is not about you.
7. Try not to repeat yourself. It’s condescending, really boring, and we tend to do it a lot. Especially in work conversations or in conversations with our kids.
8. Stay out of the weeds. Frankly, people don’t care about all those details. What they care about is you, what you’re like, what you have in common.
9. Listen. Listening is perhaps the number one most important skill that you could develop. Buddha said, and I’m paraphrasing, “If your mouth is open, you’re not learning.” And Calvin Coolidge said, “No man ever listened his way out of a job.”
10. Be brief. My sister says “A good conversation is like a miniskirt; short enough to retain interest, but long enough to cover the subject.”
All of this boils down to the same basic concept: Be interested in other people.